Shipping & Delivery Policy

At O Two O Store, we are committed to delivering your order safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders across Pakistan.

Order Processing Time

All orders are processed within 1 to 3 business days after your order confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a WhatsApp notification once your order has been confirmed and again when it has been dispatched.

Note: During high-demand periods such as sales events or holidays, processing times may be slightly longer. We will notify you promptly if there is any delay with your order.

Delivery Time Frame

Once dispatched, estimated delivery times are as follows:

  • Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad): 3–4 business days

  • Other Cities & Towns: 4–7 business days

  • Remote Areas: 5–10 business days

These are estimated timeframes only. Actual delivery may vary depending on courier availability and location.

Shipping Charges

We believe in complete transparency. Our shipping fee structure across Pakistan is as follows:

  • Standard Shipping: Flat Rs. 200 on all orders below Rs. 3500.

  • Free Shipping: We offer 100% Free Shipping on all orders above Rs. 3500.

Cash on Delivery (COD)

We offer 100% secure Cash on Delivery across Pakistan. Payment is made directly in cash to the courier rider upon delivery of your parcel. Please ensure someone is available at the delivery address to receive and pay for the order.

Order Tracking

Once your order has been shipped, you will receive a WhatsApp message from us containing your tracking number and the name of our logistics partner (FastEX / Courier). You can use this tracking number to monitor your delivery status directly on the courier's official tracking portal.

If you have not received your order within 7 days of receiving your dispatch notification, please contact us immediately:

  • Email: support@otwoostore.com.pk

  • WhatsApp: 0371-3889190

Damaged or Incorrect Items

We take full responsibility for the safe delivery of your order. In the rare event that your product is damaged during transit or you receive an incorrect item, we will provide a free replacement at no additional cost to you.

How to Claim a Replacement

To protect both our customers and our business from misuse, we require the following as proof of damage or incorrect delivery:

  1. Record a clear, uninterrupted live video of yourself unboxing the package from start to finish.

  2. The video must clearly show the outer packaging, the shipping label, the seal, and the product condition inside.

  3. Submit your video within 24 hours of receiving your order via:

    • Email: support@otwoostore.com.pk

    • WhatsApp: 0371-3889190 (with message: "Replacement Request + Order Number")

Important Notes

  • Please ensure your delivery address and contact number are 100% accurate at the time of placing your order. We are not responsible for failed deliveries due to incorrect information.

  • O Two O Store is not liable for unexpected delays caused directly by courier service issues, natural disasters, or other circumstances beyond our control.

Contact Us

For any shipping-related queries, please reach out to our customer support team:

  • Email: support@otwoostore.com.pk

  • WhatsApp: 0371-3889190

  • Support Hours: Monday – Saturday, 10:00 AM – 10:00 PM (PKT)